Quality Assurance

Quality is about meeting the needs of the reader and the client. This is what we aim for, and how we approach it.

Accuracy

We pay close attention to facts, figures, names and terminology, and we ask you when something is unclear rather than guess.

We aim for consistent tone, spelling, terminology and formatting throughout a document.

Documents should look as considered as they read, with clear structure and tidy layout.

Work is checked for language, clarity and completeness before it is delivered to you.

Your documents are stored privately and used only for your project.

We keep you informed, answer questions and tell you early if something affects your project.

Revisions are handled according to the scope set out in your quotation, so both sides know what to expect.

We do not claim any formal quality certification.

Quality is about meeting the needs of the reader and the client. This is what we aim for, and how we approach it.